For customers who select standard shipping & DHL, to track the order, you can visit Trackingmore or directly at the courier's website:
- YUNEXPRESS ( Start with YT...;)
- 360lion ( BR & MX : Start with WSH…)
AFTER YOU'VE PURCHASED
When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.
Orders will be processed within 72 hours of ordering and be shipped the next day after the processing day.Except the handmade products like in the Pricess Ceries section.
All orders are handled and shipped out from our warehouse in Asia. Please allow extra time for your order to be processed during holidays and sale seasons.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Things to Keep in Mind:
- Order number don't instantly update with availble Delivery Statues.If your tracking number entered shows that it is currently unavailble,do not be alarmed-Your order has been shipped out and is in transit to the local post office.Tracking should update within a few business days.
- *Please make sure to double check your address before placing your order.Unfortunately if the package cannot be delivered due to an incorrect address,the shipping company will destroy your package.The tracking number may update as ''return to sender''by default but sadly it will not be returning to us.We cannot refund or reship in this situation.We have many reminders on the site to help avoid incorrect addresses!
- Depending on the destination,the order may take 10 to 30business days to be delivered.But in this epidmic situation would delay 7-10 days.Please make sure to double check the description to see the delivery time frame for your specific country.
For any further assistance,don't hesitate to e-mail us at email@example.com and we will be more that happy to assist you.
Happy shopping and keep spreading love!