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      We always want to keep our packaging as discreet as we can. All PALOLI packages will give no indication on the outside as to what’s contained within.

      All our packaging is plain and white, with no description of the contents on the outside. Smaller orders will be sent in plain white packages, while larger orders will be sent in plain cardboard containers. 

      The only thing anyone will see if they look at your package is your name and address, keeping your privacy in tact.

      Shipping Methods & Delivery Time

      Shipping Method Cost Delivery Time Courier
      Fast Shipping calculated at chekout 1-3 weeks YunExpress
      DHL calculated at chekout 3 working days DHL

      Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.(If it is a handmade product, we will send it out immediately after the production time is over)

      *Please note that these are estimated delivery times only, therefore Paloliworld is not guaranteeing delivery dates.

      Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

      Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

      *Please make sure to double check your address before placing your order.Unfortunately if the package cannot be delivered due to an incorrect address,the shipping company will destroy your package.The tracking number may update as ''return to sender''by default but sadly it will not be returning to us.We cannot refund or reship in this situation.We have many reminders on the site to help avoid incorrect addresses!

        Taxes & Duties

        Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

        Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Paloliworld. For further details of charges, please contact your local customs office.

        Customs & Regulations

        You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

        Foreign Transaction Fees

        If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

        Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.

        What If The Item(s) I Received Are Defective/Incorrect/Damaged?

        Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

        Please contact our Customer Support team to start the return process. Please include the following information:

        • Order number
        • Proof of purchase
        • Video or photo of the faulty product (if applicable)

        In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

        How Long Is The Returns Process?

        Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

        For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

        When Will I Receive My Refund?

        All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

        If you haven't received a credit for your return yet, here's what to do:

        Contact the bank/credit card company. It may take some time before the refund is posted to your account.

        How do I change or cancel my order?

        Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

        To check the status of your order, please log-in to your Paloliworld account or contact our Customer Support team.

        *All of our stuffs is FINAL SALE for sanitary reasons. If your order arrives damaged please email us within 5 days and we will work to fix your order ASAP.